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The questions below can be very helpful for passengers who have never cruised before or have not cruised from Seattle.  If you have questions that are not listed below, please don't hesitate to contact us.
 

Frequently Asked Questions

Due to the current health and safety protocols, on-site luggage storage is not available at this time.

Questions:

  • Do we need a Canadian visa if we are not US or Canadian citizens?

  • What are the nearest hotels to the cruise terminals?

  • How far is it from the cruise terminal to the airport?

  • How do I get from the airport to the terminal?

  • Do I need to be screened when going on a cruise?

  • Do I need to be screened when going on a cruise?

  • What is not allowed on the vessel?

  • What time can I board the cruise ship?

  • Where can I get additional luggage tags?

  • Is there baggage storage available at the cruise terminal?

  • What is the cut-off time for boarding the cruise ship?

  • When should I have my family/friend pick me up from the cruise terminal?

  • Where should my family/friend park when they come to pick me up?

Answers:

  • Unless you are from a country that's exempted from the Canadian Visa requirement, you will need a Canadian Visa. Without a Canadian Visa, you will not be allowed to board even if you decided not to get off the ship when the ship is in Canada.  Please make arrangements to obtain Canadian Visas for all members of your party.

  • There are several hotels that are close to both cruise terminals.  Visiting the Seattle's Convention and Visitors Bureau link (or call 206-461-5800) will afford a wide range of hotels close to both cruise terminals.  You can also visit Downtown Seattle Hotels for hotels around Seattle.

  • Bell Street Pier Cruise Terminal, Pier 66 is approximately 20 miles from Sea-Tac Airport. Smith Cove Pier Cruise Terminal, Pier 91 is approximately 22 miles from Sea-Tac Airport. Commuters may face periodic traffic congestion during rush hours. Please allow ample times for your commute.

  • There are a variety of transportation methods to both cruise terminals from the airport: taxi, light-rail, shuttle, public and private transportation. It is highly recommended to make travel arrangement in advance to avoid the hassle.

  • Yes, all passengers boarding the cruise ships will be screened 100%.  Screening procedures are similar to those found at all airports.  If you have a pacemaker or defibrillator, please advise a security officer prior to screening.

  • Yes, all passengers boarding the cruise ships will be screened 100%.  Screening procedures are similar to those found at all airports.  If you have a pacemaker or defibrillator, please advise a security officer prior to screening.

  • Weapons and items that are considered harmful or dangerous are prohibited.  When in doubt, please leave them at home.  All prohibited items will be confiscated.  If you are unsure if an item or object is prohibited, please feel free to reach out to your cruise line.

  • Passenger boarding usually starts around 11:30am.  However, this may vary from day to day and from ship to ship. Please consult your travel documents for additional information. 

  • Please contact your cruise line to see how luggage tags are being sent. Additional luggage tags can be picked up in front of the terminal on the day of sailing.

  • Yes, baggage storage is available at both cruise terminals. Please note that this is only same day storage and all bags must be reclaimed by 3:30pm. Service currently unavailable due to health and safety protocols.

  • Passengers are recommended to arrive at the cruise terminal at least two hours prior to sailing.  Cruise vessels have strict rules and regulations, so passengers who show up late will be denied boarding. Cut-off time for ship boarding is usually one hour prior to sailing. Please consult your travel documents or the cruise line for more information.

  • Passenger disembark usually begins at 7:30 a.m. at the earliest.  After baggage retrieval, passengers begin exiting the cruise terminal approximately 10 - 15 minutes later.   Debark is over around 10:30 am when the last passenger is off the vessel.  The number of passengers varies from vessel to vessel, making debark end time a variable.   A cell phone will become handy during disembark.  Please plan accordingly.

  • At the Smith Cove Cruise Terminal, Pier 91, family and friends are encouraged to use the cell phone lot to wait for their parties.  There are signage and terminal staff to direct you to the cell phone waiting lot.  At the Bell Street Pier Cruise Terminal, Pier 66, family and friends are encouraged to park in the parking garage across the street from the cruise terminal to avoid surface street congestion.  There is a sky bridge that will take you from the garage to the cruise terminal and vice versa. 

(206) 787-3900